Frequently Asked Questions

Courses and Exams

1. Is there a time limit for the courses?
2. Can you mail me the course material?
3. I took a course and when I hit submit I got directed to the login page. Where can I find my score and download my certificate?
4. Will you be adding more courses to your existing course list?
5. When will I receive my certificate of completion?
6. What happens if I fail a course?
7. I passed a course but now I don't see it in my shopping cart. Where is it?
8. Where can I find a list of courses I have completed?
9. I cannot view the reading material and/or my certificate. What should I do?

General

10. Do you have a grievance policy?
11. Do you maintain records on the account?
12. How many continuing education hours can I get through online learning?
13. Are you approved in my state?
14. Do you provide phone support?
15. Do you report to CE Broker?
16. How are continuing education units calculated?
17. How do contact hours convert to CEUS?

Membership

18. Can I share my account with others?
19. Can I sign up for the unlimited membership for only one year?
20. How do I cancel my membership?

Pricing and Payment

21. What payment methods do you accept?
22. Is the website secure? Is my information secure?
23. Can I get a refund if I'm not satisfied?